Digital Service Delivery Policy

Access to YachtOpera is provided electronically after a subscription is purchased or an account is activated.

Depending on the selected plan, access may be available immediately after Paddle confirms payment or after account setup, vessel onboarding, data import, or configuration has been completed. Orders are sold by Paddle.com Market Ltd ("Paddle"), our online reseller and Merchant of Record. Paddle handles payment, tax (VAT/sales tax), invoicing, refunds and chargebacks for orders. YACHTOPERA LTD provides the YachtOpera service.

Assisted Setup is a remote onboarding service purchased online with your subscription; our team configures your account inside the platform and delivery times depend on the information you provide. Full Yacht Digitisation and other on-site or bespoke implementation work are quoted individually and invoiced separately by YACHTOPERA LTD under a separate agreement; they are not sold through our online checkout.

Login details and account access are provided electronically to the customer’s nominated email address or authorised users.

YachtOpera does not normally supply or ship physical goods as part of its software subscription service.

Customers access the platform online through supported web browsers and devices. Service availability may occasionally be affected by maintenance, updates, third-party services, or events outside YachtOpera’s reasonable control.

Contact hello@yachtopera.com for assistance with account activation, onboarding or service access.

Phone / WhatsApp: +44 7882 537827