Help when you need it — from everyday product questions to professional maritime compliance assistance.
Every YachtOpera subscription includes 24/7 WhatsApp support for questions about using the platform. No extra cost, no support tiers — if you are stuck, message us.
Product help covers
Guides, frequently asked questions and step-by-step instructions for using YachtOpera.
Set up your account, your first vessel and your team.
Particulars, tenders, equipment and vessel profile settings.
One-step upload, AI-assisted OCR and expiry tracking.
Crew records, profiles and employment information.
Certificates of Competency, endorsements and licences.
STCW certificates, training records and categories.
Planned maintenance, intervals and completed work.
Life-saving and fire-fighting appliances with service dates.
Drills, risk assessments, permits and near-miss records.
Vessel position, AIS status and weather thresholds.
Expiry, crew, maintenance and compliance reporting.
Subscription, users and billing details.
Upload, OCR, notification and access problems.
Need help using YachtOpera? Our support team can help with account, setup and product questions.
Optional professional support for Captains and yacht teams who need additional help with flag, class, certification and operational compliance.
These are paid optional services, separate from the product support included with every subscription.
€99 / month
On-demand maritime compliance guidance when you need a second opinion or help interpreting a requirement.
Includes up to 4 compliance enquiries or 90 minutes of specialist support per month.
Add Compliance DeskAdditional specialist support may be billed separately where required.
€249 / month
Proactive compliance oversight for yachts that want an additional layer of monitoring and support.
Compliance Desk = you ask us. Managed Compliance = we actively review the yacht.
Enquire About Managed Compliance| Support type | Included Product Support | Compliance Desk | Managed Compliance |
|---|---|---|---|
| YachtOpera product questions | Included | Included | Included |
| 24/7 WhatsApp product support | Included | Included | Included |
| Flag / class guidance | — | Included | Included |
| Certificate requirement review | — | Included | Included |
| Survey-preparation assistance | — | Included | Included |
| Monthly compliance review | — | — | Included |
| Proactive monitoring | — | — | Included |
| Monthly Captain compliance summary | — | — | Included |
YachtOpera compliance support provides operational and regulatory guidance. It does not replace formal advice, approval or interpretation from the vessel's flag administration, classification society, recognised organisation or qualified legal counsel.
Our team is here to help you get the most from YachtOpera.