Refund & Cancellation Policy

YachtOpera subscriptions are billed monthly or annually according to the plan selected at checkout. Subscription fees, billing frequency and any applicable taxes are displayed before payment is completed.

Customers may cancel their subscription at any time. Unless otherwise stated, cancellation prevents future renewals and the customer will retain access until the end of the current paid billing period.

Subscription payments are generally non-refundable once the applicable billing period has started, except where required by law or where YachtOpera agrees that a billing error, duplicate charge, or material service issue justifies a refund.

Any assisted onboarding, setup, migration, digitisation or other one-time service fees are non-refundable once work has commenced, unless otherwise agreed in writing.

Where a refund is approved, it will normally be returned to the original payment method. Processing times may vary depending on the payment provider and customer’s bank.

Contact hello@yachtopera.com with your account email, vessel or company name, and the reason for the request.