Refund & Cancellation Policy

YachtOpera subscriptions are billed monthly or annually according to the plan selected at checkout. Subscription fees, billing frequency and any applicable taxes are displayed before payment is completed.

Customers may cancel their subscription at any time from their account or by emailing hello@yachtopera.com. Unless otherwise stated, cancellation prevents future renewals and the customer will retain access until the end of the current paid billing period.

If you buy as a consumer (for purposes outside your trade, business or profession), you can cancel within 14 days of the day your subscription contract is made, without giving a reason. If you asked us to start the service during those 14 days, Paddle, our reseller and Merchant of Record, will refund what you paid minus a proportionate amount for the service provided up to the date you told us you were cancelling. To cancel, email hello@yachtopera.com with your account email and vessel name, use the cancellation option in your account, or request order help through paddle.net. Refunds under this right are issued by Paddle within 14 days of receiving your cancellation, to the original payment method. This right does not apply to business customers.

Subscription payments are generally non-refundable once the applicable billing period has started, except as set out in the 14-day cancellation right for consumers above, or where required by law, or where YachtOpera agrees that a billing error, duplicate charge, or material service issue justifies a refund.

Assisted Setup is a remote onboarding service purchased online with your subscription; our team configures your account inside the platform and delivery times depend on the information you provide. Assisted Setup fees are non-refundable once work has commenced, unless otherwise agreed in writing, subject to the consumer cancellation right described above and any mandatory rights required by law.

Full Yacht Digitisation and other on-site or bespoke implementation work, including migration, are quoted individually and invoiced separately by YACHTOPERA LTD under a separate agreement; they are not sold through our online checkout. Cancellation and refund terms for this separately invoiced work are set out in that agreement, subject to any mandatory rights required by law.

Approved refunds are issued by Paddle, our reseller and Merchant of Record, to the original payment method. Processing times may vary depending on Paddle and customer’s bank.

Contact hello@yachtopera.com with your account email, vessel or company name, and the reason for the request, or request a refund through paddle.net. Email remains the primary written channel for formal cancellation and refund requests to YachtOpera.

Phone / WhatsApp: +44 7882 537827